We strongly recommend that you use a technician familiar with Cattani machines. If not, and there are problems in the future, that could have warranty implications. But more importantly, why would you not use one of the many excellent technicians out there who are properly trained and certified to work on Cattani equipment? Cattani has invested heavily in a comprehensive hands-on training course for technicians in our dealer network. These people understand our machines better than anyone and know exactly what needs doing at every stage of a machine’s life cycle.

This could simply be that the red stop button has been pressed. Open the clear plastic case and press the black start button inside to reset the machine. If this doesn’t work, please contact your technician.

This is invariably caused by one thing, and is easily prevented. The Hydrocyclone has two sensors that pass through a rib on the side of the canister: one to trigger an alarm when the canister is 95% full, and the other when it is 100% full (at which point the unit will automatically shut down, so change the canister before this). However, sometimes bacteria may grow in the rib, blocking the sensor and setting off the alarm. The rib can be cleaned with an appropriate brush, but we recommend that you contact us or your service technician for advice first. The best solution, as always, is prevention, and the best prevention is to be very thorough in the system disinfection process at the end of each day. After you have run the disinfectant through the hoses, hang the hoses up but leave the system to aspirate air for as long as possible, thus ensuring that the hoses are cleared and the disinfectant runs all the way back to the suction unit and the Hydrocyclone. This will almost certainly prevent the build-up that causes false alarms.

This depends entirely on how many chairs the Hydrocyclone is connected to, how much the chairs are used and also what type of dentistry is practised. But one canister will take months to fill and could last up to a year.

In the first instance you are welcome to speak to us directly (see our contact details at the foot of this page). We will give you general advice and also direct you towards the numerous dealers who sell and service Cattani equipment. Ultimately, because they can make site visits and spend more time with you, dealer-technicians are best placed to give advice specific to your practice.

General guidelines can be found on the Equipment Installation page. However, to achieve optimal performance and comply with all safety requirements, you will need a qualified and trained technician to give more detailed advice.

It’s like a pro-active insurance for your plant room equipment. It’s a fully transparent and documented annual service programme for the life of your Cattani equipment. By transparent we mean that you know in advance what servicing is done each year, how much it costs, and what parts are being replaced. The parts are packaged in age-specific annual service kits. With the After Care programme, Cattani is doing everything it can to prevent breakdowns and eliminate surprises around cost, and if that means less stress for the end user, that’s a bonus.

Because if you look after your Cattani equipment, your equipment will look after you. Plant room equipment – compressors and suction units – is the power behind the dental practice. These machines are very similar to a car engine, and every engine will last longer and perform more reliably with regular servicing.  With After Care you should more than recover the cost of servicing because you will get more years out of the machine and you will minimise the risk of the equipment failing at an inconvenient time. When you think of plant room equipment failing, think of the related costly inconvenience to yourself and patients, and possible embarrassment dealing with that, if it ever happens.

Fully trained and certified technicians associated with our dealers. These technicians have completed and passed a comprehensive hands-on course specifically created by Cattani.  As part of the After Care programme, the technician is responsible for:

• Ensuring that Cattani equipment is serviced at the right time
• Scheduling that servicing at a time most convenient to the practice
• Keeping an up-to-date record of the servicing, using a log book that remains with the equipment that the end user can check at any time

It depends on the item of equipment involved. There is a calculation table for every item, and your dealer can make the calculations accordingly. Our aim from the beginning has been to keep the cost as low as possible, and to prevent expensive and avoidable clinical disruptions and major repairs.

Talk to your technician or dealer – they have all the information you need. The best way is to contact your preferred dealer for Cattani products.They already know about After Care and will be able to help you. If you already have Cattani equipment you can contact that supplier, or the service technician you deal with. Otherwise we can recommend a dealer or technician operating in your area.