At Cattani Australasia, technical innovation is not an isolated department. Training is not a box-ticking exercise. Logistics is not just freight. And customer service is never just reactive.

In fact, every part of our business is deliberately engineered to serve one outcome: exceptional performance and equipment reliability for the dental professional. Whether it’s a solo practitioner in regional New South Wales or a 200-chair university clinic in Bangkok, the goal remains the same: continuous, reliable care at the chairside.

This mindset is more than a slogan—it’s our operating system. It's how we design our products, structure our teams, and plan our future. It is our Cattani circle of care.

The People

Silvano Ferraro (third from left) providing technical direction during After Care in-house training programme.

Even in their new roles, our recent appointees share one thing in common: longevity.

• Stella Bosco, Technical Service Coordinator, is approaching her 10th year with the company.
• Silvano Ferraro, our Technical Team Leader, has been with us for more than 12 years.
• Mark Humphries, newly appointed as Group Technical Training & Product Development Manager, has been with Cattani for 16 years.

And these are only a few examples of the many long-serving professionals at Cattani Australasia who make Cattani what it is today. One of our true veterans, Jason Borg, has been with us for over 30 years—watch his story here. This level of loyalty doesn’t happen by accident. It happens when team members are deeply invested in the success of the customers they serve. And that loyalty builds trust. Our people aren’t just familiar faces—they’re experts in the field, guardians of Cattani knowledge, and constant points of contact for clients navigating everything from install to servicing.

“The opportunity to solve problems for our customers is what keeps me motivated every day,” says Silvano. “Whether it’s a single chair clinic or a hospital, we aim to deliver quality without compromise.”

The Product

Mark Humphries with the Multi SMART T5 suction system.

Our customer-first approach is also embedded in the way we develop and refine our products. Mark Humphries has played a leading role in this space, not just delivering training, but working hand-in-hand with Cattani Italy to adapt and localise our systems.

A prime example is the co-engineered Multi SMART suction system, handcrafted in Australia to suit local market needs. It’s more compact, but maintains the robust functionality and performance that Cattani is known for.

This philosophy of SMART design applies across everything we do: products, processes, and even people. We don’t build features for the sake of complexity—we engineer them to serve real-world customer needs, and ensure that every clinic, no matter the size, can experience the gold standard in dental air and evacuation.

The Training

Since introducing the Blueprints Training Programme and the follow-up After Care Service Training, Mark Humphries has redefined what it means to equip technicians for excellence. These programs aren’t just about knowing how to install a suction unit—they’re about understanding why it works, what could compromise it, and how to maintain it for peak performance.

The curriculum is based on our P.L.A.N.T+S™ Principles:

• Performance
• Layout
• Airflow
• Noise
• Temperature
• +Service (After Care)

These principles don’t just teach functionality—they transfer philosophy. Every technician trained under this model gains a system-level view of installation and maintenance, focused on achieving 100% reliability.

Tremendous results doesn’t happen from product alone. It comes from designing a training ecosystem that ensures every install is done right, the first time—and stays reliable for years to come.

The Quality

While many equipment providers think of support as something that happens after installation, Cattani takes a different approach.

Our renowned Pre-Delivery Inspection (PDI) protocol, championed by our whole technical team, is a unique value proposition in the industry. Each piece of equipment undergoes a thorough multi-step test to simulate real-world use cases—including airflow checks, suction pressure tests, noise measurement, and more—before it ever reaches the customer.

“At Cattani, we believe the next inspector is the customer,” says Silvano. “That’s why we test and re-test everything here—to eliminate surprises there.”

This approach ensures that every delivery is smooth, and every install is efficient. It’s another way the circle of care remains unbroken—from our factory floor to the customer’s surgery.

The Service

Once installed, our equipment is supported by a service team that understands both the technology and the human side of the industry.

Stella Bosco, in her dual role as Technical Service Coordinator and Sales & Customer Service Representative, bridges these two worlds with ease. Her expanded responsibilities mean faster response times, more consistent communication, and a seamless escalation process when technical support is required.

This is especially critical for surgeries operating on tight schedules, where downtime is not just inconvenient—it’s costly.

“Clear communication and fast turnaround are non-negotiables in this industry,” says Stella. “My role is to make sure that when help is needed, it’s there—professionally and promptly.”

The Trust

The final component in our circle of care is logistics—and thanks to our newly acquired Australian Trusted Trader status, it just got faster.

This accreditation from the Australian Border Force recognises Cattani Australasia for its exceptional compliance and supply chain security. It translates into:

• Priority customs clearance
• Faster delivery of equipment
• More predictable lead times

Ultimately, these logistical advantages mean less waiting and more doing for our customers. Whether it's a new plant room fitout or an urgent compressor replacement, our supply chain is now optimised to respond quicker and more reliably than ever before.

Cattani Circle of Care