Authorised Cattani dealers from Raf Synergy (Malaysia) and Fondaco (Singapore) arrive at Cattani Australasia Head Office for advanced in-house technical training as part of the Cattani Asia Training Programme.
At Cattani Australasia, we believe the best partnerships are built on knowledge, trust, and long-term collaboration. That ethos was on full display recently when our Melbourne Head Office welcomed a group of distributor technicians from across Southeast Asia for another instalment of the Cattani Asia Training Programme, delivered by Mark Humphries, Group Technical Training & Product Development Manager, and Lee Fook Sung, Technical Support Specialist – Asia.
Over the course of several intensive days, representatives from two of our key authorised dealers— Raf Synergy (Malaysia) and Fondaco Pte Ltd (Singapore)—gained firsthand experience with our latest in suction and compressed air solutions. Through a blend of theory, hands-on training, and case study discussions, the training reaffirmed our shared mission: to empower our partners to provide outstanding service and support to clinics across the region.
This training was further bolstered by the attendance of Thong Ming Chuin, Business Development Manager – Asia, and Nigel Blaydes, the newly appointed Regional Commercial Manager – Asia. Their participation underscores Cattani's growing investment in strengthening our technical and commercial footprint across Asia.
“These training sessions are about much more than product knowledge—they’re about deepening relationships, aligning on values, and ensuring our dealer network has the tools to deliver consistent excellence,” said Mark Humphries.
Focused, High-Impact Learning
As with previous years, the Asia Training Programme places a strong emphasis on practical knowledge and repeatable frameworks. Trainees explored our modular approach to installation, system diagnostics, and the critical importance of air quality in protecting dental equipment and patient outcomes. Every aspect of the course was designed to provide immediate, real-world benefit.
Importantly, this training also reflects the ongoing evolution of our Asia-facing support ecosystem. By blending in-person technical mastery with our multilingual Blueprints Online Training Platform, we’re enabling our distributors to scale their expertise at pace, whether they’re attending in person in Melbourne, accessing modules remotely, or servicing clinics across Asia.
Forging Stronger Regional Alignment
The presence of both Raf Synergy and Fondaco at our headquarters highlights a unified effort to elevate service standards throughout Asia. While their regions and clientele may differ, both share a commitment to precision, integrity, and customer care—values that reflect the Cattani way.
This joint training also marks an exciting moment in our Asia expansion journey. Under the leadership of Nigel Blaydes, our Asia Division is not only strengthening partnerships but also enabling improved logistical coordination, and specialised technical support tailored to local markets.
These efforts are part of a broader commitment by Cattani Australasia Group, led by CEO Greg Fox, to ensure that every Cattani system—whether installed in Australasia or Asia Region, delivers the same world-class reliability and performance we are known for.
Looking Ahead
The success of this most recent Asia training is another milestone in our long-term regional vision. It complements the growth within our local Cattani Australasia team, where technical training enrolment continues to climb and new appointments are expanding our capabilities.
However, this isn’t about our local team. It’s about our global partners—about the trust they place in us, and the shared ambition to deliver better outcomes for dental professionals across the region.
We thank our distributor teams from Singapore and Malaysia for their dedication, professionalism, and pursuit of excellence. We also thank our internal Asia team, who continue to drive this momentum forward.
Whether through factory visits, online learning, or local dealer events, we’ll continue building meaningful pathways to knowledge. Because when our partners grow, so do we.
To learn more about our international training initiatives contact our team at +61 3 9484 1120.
2025 RAF SYNERGY AND FONDACO MELBOURNE VISIT GALLERY
