Building Stronger Partnerships: Cattani's Dedicated Approach to Distributor Education
Paving the Way for Exceptional Customer Experiences
Authorised Cattani dealer YR Proservices team (Malaysia) arrives at Cattani Australasia Head Office to undergo in-house technical training.
At the heart of Cattani’s strategy is a firm belief in empowering our partners to serve customers better. Testifying to this belief, Cattani’s Melbourne headquarters recently served as the vibrant epicentre for our Blueprints and After Care in-house technical training sessions for our valued partner distributor YR Proservices (Malaysia).
This remarkable event saw the convergence of Lee Fook Sung and Thong Ming Chuin from our Malaysia Division and Sudeep Jaiswal from our India Division, who supported the visit of the YR Proservices team. Their journey to Melbourne underscored the lengths our distributors willingly traverse to equip themselves with the knowledge and skills to elevate customer experience with our dental air technology solutions.
Cattani Technical Reliability
Led by Cattani Australasia's seasoned in-house technical team, these sessions offered a rich blend of practical demonstrations and insightful discussions. The resulting atmosphere of collaborative learning made this engagement a resounding success, highlighting Cattani's unique approach to fostering strong distributor relationships and commitment to service excellence.
Under the guidance of Mark Humphries, Group Technical Manager at Cattani Australasia, these hands-on sessions have shaped an educational trajectory that started in Singapore in 2017. With the advent of our innovative online platform, this educational journey has become more accessible, reaching more corners of the globe as our network expands.
YR Proservices team Cattani Asia team members in a training session with Mark Humphries, Group Technical Manager, Cattani Australasia.
This endeavour falls within Cattani's broader vision of innovative training and development initiatives. A case in point is the launch of the Blueprints Training Programme Online. This peer-reviewed, multilingual platform offers our distributors a comprehensive understanding of our equipment range and processes. It's designed to hone our partners' abilities in all aspects of site planning and installation, which ensures Cattani's systems deliver the reliable performance they are famed for.
Left to right: Mark Humphries - Cattani Australasia, Mr.Ling – Director, YR Proservices, and Mr. Greg Fox – CEO, Cattani Australasia Group.
Earlier this year: YR Proservice team and with Cattani’s Malaysian team at MIDS23.
The success of our recent training sessions in Melbourne showcases Cattani's steadfast commitment to fostering knowledgeable, proficient partners. By imparting critical technical insights to our distributors, we help them enhance the end-user experience, reflecting Cattani's dedication to reliability and excellence.